Privacy Policy for Tide Isles Laundry
At Tide Isles Laundry, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Information We Collect
We collect personal information that you voluntarily provide to us when you register on our site, express an interest in obtaining information about us or our products and services, when you participate in activities on our site, or otherwise contact us.
- Personal Identification Information: Name, address, email address, phone number, and payment information (e.g., credit card numbers, although we do not store full credit card details on our servers). This information is collected specifically for service delivery, billing, and communication.
- Service-Related Information: Details about the laundry, dry cleaning, garment repair, express wash and fold, and eco-friendly cleaning services you request, including preferences, pickup/delivery times, and specific instructions.
- Browsing Data: Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
How We Use Your Information
Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our online platform to:
- Provide and manage our laundry and dry cleaning services, including order fulfillment, pickup, and delivery.
- Process payments and refunds for services.
- Communicate with you about your orders, appointments, and service updates.
- Send you email or SMS notifications regarding our services, promotions, or special offers, with your consent.
- Tailor your experience on our site by providing personalized content and service offerings.
- Improve our website and services by monitoring usage patterns and feedback.
- Respond to your customer service requests and support needs.
- Prevent fraudulent transactions and monitor against theft.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information and are prohibited from using your identifiable personal information for any other purpose.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Retention
We retain personal data as long as necessary to provide the services you have requested and for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. We review our retention periods for personal data on a regular basis.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Your Privacy Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information provided below.
Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on our site to help customize the site and improve your experience. When you access our site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of our site.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Tide Isles Laundry
17 Victoria Park Road,
Singapore,
268172
Singapore